Telecommunication Outsourcing Services


IBN Tele-communication outsourcing solutions help telecom companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers.

Tele-communication companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing.

Traditional service delivery models have had to undergo a re-think as managing growth, human performance challenges, technology imperatives and the need to achieve superior operational performance are taking center-stage.

IBN team of experts works as an extension to the client's enterprise and helps companies unlock the potential of their value chain. IBN telecommunications outsourcing services comprise a range of BPO services such as call center outsourcing, finance and accounting outsourcing, billing operations outsourcing and other core / non-core processes. By utilizing IBN telecommunication outsourcing services, telecommunication companies drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation.

IBN companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing.

IBN's outsourcing services for the telecommunications industry includes:

Customer Acquisition

Order Entry

Order Fulfillment

Contract Management

Lead Generation

Outbound Sales

Sales Analytics

Cross-selling and Up-selling Analytics

Operations and CRM

Billing Support

Inbound Contact Centre

Logging and Monitoring Service Requests

Churn Analysis and Support

Usage Analytics

CRM Analytics

Collection Analytics

Traffic Routing Planning

Web Correspondence

Network Utilization Reporting and Analytics

Sales and Contracts Administration

Inside Sales

Pricing and Contract Preparation

Sales Order Taking

Ordering Support

Inbound Contact Center

Order Provisioning and Order Management

New product and services, service delivery process creation

Order Provisioning

Technical Validation and Support

Rejected Order Tracking

Multi-Vendor Tracking

Order Tracking

Proactive Order Management

Test Delivery Conformance

Billing

Data Management (Forms, Administrations)