IBN has a team of experts for the BPO travel industry, where you will locate a predominant group of experts with significant aptitude and ability. Being a travel BPO outsourcing organization, there is a consistent push to get increasingly business for our clients & provide end-to-end travel illustrations diverting high-cost to minimal effort alternatives.
IBN has a fruitful and persisting trail in finishing key measurements grasping administration levels, transformation rates, normal request esteem and month-to-month repeating income for our customers.
General Inquiries
Chat Support
Cancellations and Reschedules
Customer Satisfaction Surveys, E-mail Handling
Complaints/ Correspondence Handling
Customer Sales/Bookings and Reservations
Analytics and Newsletters
Net/Contract Fare Management
Seat Upgrades and Waitlist Clearance
Cancellations and Reschedules
Refunds and Exchanges Management
Fulfilment, PNR Completion and Update
Receivables Reconciliations
Expense Accounting
Payables Reconciliations
MIS
We are a travel BPO outsourcing company in the USA where it is a constant effort to get more and more business for our customers. IBN has a successful and enduring trail in accomplishing key metrics embracing service levels, conversion rates, average order value and monthly recurring revenue for our clients. As a travel BPO outsourcing company in the USA, we have acute exposure to aiding travel agencies to ascend profits, service levels, and customer satisfaction for their online customer base.